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Luna Bronze Canada| Help Centre

We are very sorry to hear about the missing item in your order!To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team <a href="https://lunabronze.ca/pages/contact" target="_blank" rel="noopener noreferrer">via the Contact Us page</a>. They will assist you in resolving this matter as soon as possible.

We are very sorry to hear about the missing item in your order!. To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team via the Contact Us page. They will assist you in r

HELP! My order is missing an Item?

Ordering

Promotion Terms and Conditions

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

I made a mistake on my shipping address! Can I change it?

Can I use multiple discount codes at checkout?

Where can I see my store credit?

How do I apply my store credit to an order?

Forgot to add a Free Gift with Purchase to your order?

My product is damaged – what should I do?

I received an incorrect product – what should I do?

Can I purchase an eGift card?

How do I redeem an eGift card?

HELP! I've lost my eGift Card!

eGift Cards

How much is shipping?

How long does shipping take?

How can I track my order?

Can I change my delivery address?

Will I have to pay duties?

Can I pick up my order?

My parcel got returned to sender

Shipping & Handling

What is your Return Policy?

Do you offer exchanges?

I've returned an item, have you received it?

What happens to my refund if my card is no longer in use?

Returns & Refunds

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Loyalty Program

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Referral Program Terms and Conditions

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HELP! My order is missing an Item?Updated 3 hours ago