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Can I change or cancel my order?
Our fulfilment teams are super speedy, we’re unable to make changes to orders once they’ve been placed. If your order hasn’t yet been fulfilled, you may be able to cancel it by contacting us at our Contact Us page. Note: Our Customer Support team is
Which payment types do you accept?
Our online store accepts the following payment methods:. All transactions are secure, and you’ll be able to select your preferred payment method at checkout.
Can I use a discount code?
You sure can! ✨ If you’re the lucky holder of a Luna Bronze discount code, simply enter it at checkout for the offer to apply. A few things to keep in mind:. If you forget to use your discount code at checkout, reach out to our Customer Support team
I made a mistake on my shipping address! Can I change it?
If you have made an error, please contact our team immediately via email at our Contact Us Page. Provided you are contacting us within our business hours (Monday - Friday 8am - 5.30pm PST/PDT), we MAY be able to intercept your order prior to being pr
Can I use multiple discount codes at checkout?
Only selected promotional codes can be combined at checkout. If you are unsure, please don’t hesitate to contact us via our Contact Us page. if you have any problems using discount codes.
HELP! My order is missing an Item?
We are very sorry to hear about the missing item in your order!. To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team via the Contact Us page. They will assist you in r
Where can I see my store credit?
Store credits at Luna Bronze are issued directly to your customer account for easy access and use. Here’s how you can view and utilise your store credit:.
How do I apply my store credit to an order?
Applying your store credit to an order with Luna Bronze is simple. Follow these steps to use your store credit for your next purchase:. New to Luna Bronze? Sign up here to activate your store credit. Good News: Store credit does not expire 🎉
Forgot to add a Free Gift with Purchase to your order?
If you’ve placed an order but forgot to add your Free Gift with Purchase, don’t worry! As long as your order hasn’t shipped yet, we may be able to add the free gift to your order. Provided you are contacting us within our business hours (Monday - Fri
My product is damaged – what should I do?
We’re so sorry if your product arrived damaged or wasn’t what you expected. If you’ve received a faulty or damaged product we’re here to help!. Here’s what you need to do:.
I received an incorrect product – what should I do?
If you've received a product that’s not what you originally ordered, we’re here to make it right!. Here’s how you can resolve the issue:.