Shipping & Handling
Shipping to Canada
How long will my order take?. We ship all Canadian orders from our warehouse in Toronto, Ontario. Delivery times and rates vary depending on where you are in Canada. Ontario. Shipping option. Estimated delivery. Cost. Standard Delivery. 2–4 business
How long does shipping take?
Orders are dispatched from our Toronto warehouse during business hours, Monday - Friday, with an estimated delivery time frame of 1-10 business days for standard delivery, depending on your delivery location. Please note that most standard parcels ha
How can I track my order?
Your order will be sent from our Toronto warehouse via Canada Post, UPS or Uni Uni. For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively, you can input your tracking number
Can I change my delivery address?
If you have made an error, please contact our team immediately via our Contact Us Page. Provided you are contacting us within our business hours (Monday - Friday 8:30am - 5:30pm PST), we MAY be able to intercept your order prior to being processed by
Will I have to pay duties?
Good news, Canadian glow-getters - you won’t have to worry about duties on your Luna Bronze order! 💜. All Canadian orders are shipped domestically from our Toronto warehouse, which means no surprise customs fees at your door. Just fast, fuss-free de
Can I pick up my order?
Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.
My parcel got returned to sender
If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be
My order was marked as delivered but I have not received it?
We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do:
Tax exemption for Status Indian customers (Canada)
Under Section 87 of the Indian Act, registered Status Indian customers in Canada can have GST, HST and QST removed from orders delivered to a reserve address. We’re happy to apply this exemption — here’s how it works at Luna Bronze. To qualify, two t
Why am I still being charged for shipping after reaching the free shipping threshold?
To qualify for free standard shipping, the value of your physical products must meet the minimum spend after any discount code has been applied.Shipping fees, taxes and gift cards are not included in the free shipping calculation. Gift cards are trea